Refund & Cancellation Policy

At ShemateCare, we strive to provide the best possible services and customer experience. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be processed.

1. Eligibility for Refund

• Refund requests must be initiated within 7 days of purchase or booking.
• Refunds are applicable only in cases of defective products, failed service delivery, or duplicate payments.
• All refund requests must include a valid payment receipt or booking confirmation.

2. Non-Refundable Items

Certain services and products are non-refundable, including but not limited to:

• Consultation or appointment services once availed
• Digital products and downloadable content once delivered
• Personalized services after they have been provided

3. Cancellation Policy

• Orders or service bookings can be cancelled within 24 hours of placing the request, provided the service has not already been initiated.
• After 24 hours or once the service has started, cancellations will not be eligible for a refund.

4. Refund Process

To request a refund or cancellation, please contact our support team with your order details:

• Email: support@shematecare.com
• Phone: +91 99915 56647
• Address: ShemateCare, Alpha 2, Greater Noida, Uttar Pradesh, India

5. Refund Timeline

Once approved, refunds will be initiated within 7–10 business days and credited to the original mode of payment used at the time of purchase. The time taken for the amount to reflect may vary depending on your bank or payment provider.

6. Contact Us

If you have any queries regarding our Refund & Cancellation Policy, please reach out to us at the above contact details.

Last updated: August 2025